Customer Service
Gather multi-channel requests and complaints, manage your call center processes.
Channel Management (Omni Channel)
Collect requests and complaints from multiple channels
Manage requests and complaints from your website, social media accounts and direct field sales teams in your CRM. Report feedback based on channels.
Frequently Asked Questions
Knowledge base management
Create a problem-solution pool consisting of your past experiences in a categorized manner, keep your knowledge center active for Frequently Asked Questions (FAQ), and quickly apply the right solution to your customers for problems.
Cases
Complaint management by priority
Determine the root cause of complaints, classify requests and complaints correctly, and prioritize feedback according to the customer segment.
Call center operations
Manage your customer representatives' work lists, integrate with online and offline switchboards, and resolve incoming requests and complaints as quickly as possible.
Do you have questions?
You can ask any questions you have via our contact form and get answers in a short time.